Privacy Policy

Effective date: October 2026

1. About this policy

This policy explains how Activam Group Pty Ltd (ABN 94 668 434 517) (Activam, we, us) collects, holds, uses and discloses personal information through our website, activam.com.au. Activam is a Corporate Authorised Representative (No. 001303834) of Brightstone Capital Advisors Pty Ltd (AFSL 430197). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Advisers who use Activam Connect, our adviser portal, can read its privacy policy after signing in.

2. The information we collect

When you contact us, request a call or subscribe to our updates, we collect the details you give us, such as your name, email address, phone number, firm and message.

When you visit our website, technical information such as your IP address, browser, device and the pages you view is collected automatically. We do not ask for sensitive information.

3. How we collect it

We collect most personal information directly from you, for example when you fill in a form or email us. Technical information is collected through cookies and server logs.

4. How we use it

We use personal information to respond to your enquiries and requests for a call; to send market updates and insights you have subscribed to, which you can unsubscribe from at any time; to keep our website secure and prevent misuse; to meet our legal, regulatory and licensee obligations; and to understand and improve how our website is used.

5. Who we share it with

We use trusted service providers to run our website, including website hosting (Webflow), website analytics (Google Analytics) and email services. They may use personal information only to provide their services to us.

We may also disclose personal information to our licensee, Brightstone Capital Advisors, to our professional advisers such as auditors and lawyers, and to regulators or other authorities where required or authorised by law. We do not sell personal information.

6. Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they protect personal information in a way that is consistent with the Australian Privacy Principles.

7. Cookies and analytics

Our website uses cookies to remember your preferences and measure how the site is used. You can block cookies in your browser settings, but some features may not work without them.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

9. Keeping your information

We keep personal information only for as long as we need it for the purposes above or to meet legal and record-keeping obligations. After that, we delete it or remove identifying details.

10. Access and correction

You can ask to see or correct the personal information we hold about you by emailing contact@activam.com.au. We will respond within a reasonable time, usually within 30 days.

11. Questions and complaints

If you have a question or concern about how we handle your personal information, please contact us first. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

13. Contact us

Activam Group Pty Ltd | Level 10, 350 Collins Street, Melbourne VIC 3000 | contact@activam.com.au